Helppier

Engage with your Users like never before, on auto-pilot

From acquiring new users to onboarding them, there’s plenty of time you will spend for every new user who signs up to your product.

Needless to mention that you could get tired of answering the same, simple questions over & over.

How about you save time, and focus on the most important thing? i.e., acquiring new users

All you need is an easier way to communicate with your customers + automate the onboarding process.

Helppier, to the rescue!

With Helppier's interactive user guides, you can engage with users and help them interact with your product right away.

Product Highlights:

Create interactive user guides, and in-app messages, for a smoother user journey
Reduce your support tickets with the self-onboarding product tours

Customize your tours to match your brand. No coding required
Alternative to: Appcues, Pendo

Let’s take a quick look at why “Helppier is a life-saver.”

Welcome your users Make the first impression count! With Helppier, you can engage your customers the second they login to your app.
You can add a funny gif, or a personalized video to increase your engagement rate from Day #1.
Canva Integration Create beautiful images with Canva (goodbye, Photoshop) & pull them into your guides built with Helppier.
Yup, it is really as simple as that!
Automate your Customer Support Create Mini tutorials, Walkthrough videos, Contextual tool-tips, and show them when your users are navigating through your product.
Increase your Retention Rate Build tutorials and show your users how to get started with your existing and new features.
Keep your users engaged with a variety of notifications via pop-ups, banners, and product announcements to increase retention and conversions (Time to brag a little, eh!)
Assist as & when needed With Helppier you can create multi-page tours, to guide your users to navigate your product in one go.
You can also set the timer & triggers to show the guide only after your users take a particular action, or interact with a specific feature of your product.

Wait, there’s a lot more to it…

Detailed Analytics You can keep track of the views of your in-app messages and see the best-performing ones.
This helps you to improve the way you communicate with your customers.
Increase your User Engagement See where your users are spending most of their time, with the stats of the best performing user guides.
You can make improvements to your product based on where you find the users to be struggling.
Multi-language Support You can translate your user guides & in-app messages to 65 different languages, with Helppier.
Bring your team together Invite your teammates to work with you to understand your customers better.
You can define the permissions to read, edit, or view the content for them.

“Alright, I am sold. But, how much is it going to cost me to get started with Helppier?”

Regular users are paying about $49/month for 1,000 MAUs (Monthly Active Users) for 1 website, 1 user & 1 language.

But today, you can get the Helppier deal for $59/lifetime for 10,000 MAUs for 3 websites, 2 users & 3 languages.

And the best part, you can stack them up to 10 codes per account, which gives you 500,000 MAUs for Unlimited websites & 25 users (per website).

This also includes all the future updates & integrations, as listed in the public roadmap.

"We were able to reduce our support calls by 60% with Helppier."
- Nuno G, VP of Sales @Celfinet

Deal Highlights

Tour guides, In-app messages & Pop-ups
Contextual tooltips
Multi-language Translation (up to 65 languages)
Multi-page tours
User Management

1 second ago Founder Verified Buyer verifed user Verified Buyer

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Frank

4 years ago | verifed user Verified Buyer

Much More Than I Had Hoped For

I searched long and hard for an onboarding tool to help my site members complete a lengthy and sometimes confusing sign-up process. I actually perused the Helppier site during that process and for reasons that I can’t quite remember, decided it wasn’t what I was looking for. That was a mistake on my part.

Since my search ended in frustration and no solution, when I saw this LTD, I decided to see if I could actually make this work. What I discovered was a product that went far beyond my needs and its full functionality allowed me to envision additional ways that I could employ its myriad features across my site. Being technically challenged, I did struggle at first with even the most basic concepts. Like most things, if you apply yourself and ask questions along the way, this is something that shouldn’t be challenging to learn to use and as you do, I’m sure that like me, you will be excited as interesting ways to utilize Helppier present themselves.

Since I have nothing to compare this to, it’s hard for me to write that kind of review. What I can speak to is its ease of use, its full range of features, and the technical support I received.

Learning the basics; changing, text, images, colors and positioning became as easy as pie. After that, the next step, putting flows together was a snap. Learning how to trigger them in different ways only increased the number of things I saw can do with Helppier. The ability to clone and move tasks made constructing new flows was simpler and quicker.

To me, one of the most important aspects of any purchase is the support that I receive. I can honestly say that I have never received more helpful, friendly, and dedicated support from any product that I have ever purchased. I have had the opportunity to describe my needs to the development team and they have responded with detailed instructions that totally resolved my issues.

I’ve also had the opportunity to discuss features that I feel would be good additions to the platform and they were received in a most gracious manner. Many of them are on their roadmap, which was good to know.

No product is perfect of course and if I had to mention one thing that I found to be a major shortcoming, it’s the video tutorials, since they are sans voiceover. There really should be some sort of Internet law against this practice. lol Personally, I want things explained to me as they are being shown on screen. That said, if this is the worst complaint you can mention about a product, it’s obvious you have hit pay dirt.

All in all, this thing rocks. A truly great product at an extremely attractive price. Throw in the great support and you have something that is hard to find – a purchase you’ll never regret that will add a whole new world of functionality to your Internet presence.

I see this deal is ending soon. I’d jump on this before you miss out. This is one deal you really don’t want to pass on.

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1 Reply

Helppier Team

4 years ago Team Member

@Frank: Hi Frank,

Thank you so much for your feedback, we really appreciate it.

We hope you keep enjoying our service :)

If you need anything, just contact us. We are happy to help.

Best,

Priscila

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Diano

Get it or regret it.

The customization is more advanced compared to similar applications.

The type of app that is rarely launched at LTD events.

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@Diano: Hi Diano,

Thank you for the positive feedback.

We really appreciate it :)

Michael-Richard Johnson

Great way to reduce support tickets

force people to take a quick tour (or don't) but have readily accessible virtual tours its super powerful. I like the person who commented before did my research. Created a trial account and tested it out. Came back and stacked 5 codes =) love the NPS feature, especially since we are rolling out updates frequently. Also love in-app banners where you can put a call to action for a sales promo or giveaway for internal customers only! love this.

@Michael-Richard Johnson: Hi Michael,

Thank you so much for the positive feedback and for using Helppier. :)

We hope you keep enjoying our features.

Esteban

The best deal!

I'm very happy to be a Helppier user.

Great product!

Great support!

Great Deal!

@Esteban: Hi Esteban,

We're glad you love using Helppier! :)

Thanks for your review and support.

If you have some time to leave a quick review in our Chrome store, we would be very grateful!

https://chrome.google.com/webstore/detail/helppier/komfkgoihfgcnnklcajfojdjjcfigdom

Azman

Don't miss it guys

If you haven't seen much buzz and whistles for them, let me make some.

I don't know why these guys are not getting much recognition that they actually deserve.

I have done my research before hopping on to the Helppier. And they are not an overnight created SaaS tool that we have seen before, they are in business from quite some years with a solid product in hand.

Guys, this is the right startup to back, they really need the right push by us SaaSMantris ;)

All in all, my sincere recommendation goes for Helppier, especially if you have missed the Userpilot back then.

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@Azman: Hi Azman, thanks a lot for your review and support.

Positive reviews from customers like you can really help others see value in using Helppier. :)

If you can support us by leaving a quick review in chrome store we would be forever grateful!

HECTOR I BUENROSTRO

StoryWidget offers more codes in the future as long as we stack two now. What do you offer thats similiar to this?

Sampath

4 years ago

@HECTOR I BUENROSTRO: Each deal differs.

Helppier deal isn't available anymore, but future upgrades will have discounts for SaaS Mantra customers

Ken

For the 3 code stack, is the ability to add videos available?

@Ken: Hi,

Yes, you can upload videos to the guides steps in any plan.

The option to export to the guide to video is only available when you buy 5 codes.

Best regards,

@Ken: What is the difference between the number of published guides and the limit on the number of step guides?

From the deal description:

10 published guides/messages per app/website

5 step guides

4 Replies

@Ken: Step guides = No. of steps you can have in each of your guides

@Sampath: Thanks Sampath.

I purchased the 1 code but would like to get the 3 code deal.

Would purchasing the 2 code and stacking it give me the same as the 3 code deal or

can I get a refund for the 1 code if I buy the 3 code?

Thanks!

@Ken: You can purchase as many deals as you want, and refund any numbers as well

@Sampath: Thanks for the reply

step guides

How does this compare to Userpilot?

@HECTOR I BUENROSTRO:

Hi,

I sure I'm biases here 😀 but I can tell you the following:

When we set out to plan our latest release (that happened a few months ago) our main goal was to allow anyone to create the most beautiful tours and in-app messages to perfectly matched your site or web application, so we set our sights on having a set of templates that did just that.

We then added dozens of configurations (change colors and border of each bubble, header, footer and blocks in it, add background images, show/hide any block in it, different icons and animations on tooltips and hotspots, etc) and added different sizes (XS to XXL) and locations where to add them so it could match perfectly any website design.

Then we asked ourselves where we could get the most beautiful designs to add to Helppier? And then we set our sights on integrating Helppier with Canva to do just that. Every design or image there is just on click away.

In this way we allow our users to create not just the most beautiful tours but also new possibilites like add banners to promote webinars, popups to announce products, notifications for scheduling maintenance, etc.

Helppier has all that (Canva integration, different sizes, locations and customization options) plus some unique features:

- Exporting the tours to videos (where you can record voice also). Great to share them in Youtube or other platforms to promote your SaaS product for instance.

https://www.helppier.com/en/tutorial-videos/

- Video upload and streaming.

- Auto playing guided tours, tooltips, hotspots or any other in-app message when a user clicks or moves the mouse over a page element.

- Adding external pages like calendars from Calendly or forms from TypeForm https://www.helppier.com/en/embed-site/.

- All content can be create in all available languages (including NPS).

- Works out of the box with iframes (we're only limited by the browser security levels) and SPA applications.

- Fail behaviors: What to do if the guide cannot continue? We have several options like show an error message, send the user to another page, open another guide, Don't do anything.

What we don't have at this time that I see on UserPilot (although they are on our roadmap):

- Checklists.

- Personalization.

- Control the frequency (how often the guides are showed).

- Auto translation.

Finally one other thing: We created Helppier in a way that allows you to create all the content on every major browser just by using the code snippet. Our extension is just a quick access for you to use.

Hope this helps!

Dan

4 years ago | verifed user Verified User

Not a great experience with the trial so far:

😕 Couldn't sign up with my Gmail address - requires 'business' email

✅ Signed up with another email

❌ Verification email went to spam folder in Fastmail

☹️ Login link went to blank page

✅ Went back to homepage and clicked Login and got proper login page

❌ Logged in and was sent to another login page, this time in Portuguese.

💣 Tried again in new browser window, same thing.

💥 Same thing in Chrome and Safari - infinite English > Portuguese login loop

Contacting support now to ask how to get access to my trial account.

3 Replies

@Dan:

Hi Dan,

Thanks for your messages and apologies for the issue you are having.

Unfortunately we did a release yesterday that created this bug and the dev team is working on fixing it.

Sent you an email on how to overcome the issue.

@Helppier Team: Thanks! Able to sign in now and creating my first tours. Hope you can fix the bug soon 👍

@Dan: Thanks for the feedback.

We're working on it and will update you when we have it solved.

MAJID

Does it work with RTL website too?

@MAJID: Yeah, it works for all the websites

@Sampath: Thanks for the reply. That means for example, it possible to change of the direction of the arrows in Next from LTR to RTL?

Also, the plan mentions 65 languages but I couldn't find the list of them. I just want to make sure that using Persian language is possible.

@Sampath: really appreciate if you answer my questions. Thanks

@MAJID: Hi, yes it works with the Persian language

Brice

Happy to see Helpier back but old deal is much better. Guides and steps limitation isn't good anyway for our SaaS.

@Brice: There's no change in the deal.

It's the same deal with same limits

Nourdh

Oh, I missed this deal :(

I hope they will come back for black friday on Saasmantra

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@Nourdh: And the deal of back today!!

Mark

Let's say I buy 1 code for at total of 10,000 Monthly Active Users. I then split this into 3 websites, each with 3333 MAU limit. I later discover 1 of the sites is growing faster than the others. Can I increase the limit associated with that specific domain from 3333 MAU up to 5000 MAU, and reduce the other 2 websites down to 2500 MAU each? Or do I have to pre-determine what I would expect to be the upper limit for that website at the very beginning, without the ability to increase or decrease later? Also, if I do not allocate all the MAU initially, say having 3 websites with 2000 MAU per site, leaving 4000 MAU unallocated, can these be added to an existing site later?

@Mark: Hi Mark, thank you for your message.

You can set the limits per each app and then make changes later according to your needs.

I hope this answers your questions.

Gavin

Is the MAU per website or in total pleaqse?

@Gavin: it's across all the websites in your account

@Sampath: Thanks. if you stack 10 and you need more MAU down the track how will this be calculated please?

@Gavin: You'll be charged for the additional MAUs only

@Sampath: I understand that. How is the rate calulated?

4 years ago | verifed user Verified User Team Member

Hi Soniya,

Thank you for your message.

You can install Helppier on your WordPress site but not the admin dashboard.

Segmentation allows you to target specific types of users (female/male, new users, customers, etc). This feature requires a bit of technical knowledge.

I hope this answers your question.

Soniya

does this work with wordpress admin dashboard?

@Soniya: I also wanted to ask what is segmentation?

Jeffrey

Im looking in my account after getting 3 codes, i see that i have an "X" next to tutorial videos, how come?

@Jeffrey: Hi Jeffrey, thank you for your message.

To access the tutorial videos feature you need to have at least 5 codes.

Helppier

Product Highlights:

Deal Highlights

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