Convert Your Website Visits into Sales

Live Chat with your Website Visitors, Trigger Automated Messages & Pop-up widgets based on their Activities

Your website visitors are interested in your offering, but they are hesitant to send you an email. Who does it in 2021? C'mon.

We are living in the era where we want everything instantly. Instant Replies = Trustworthy = Easy Sales.

Talk to your potential customers the moment they land on your site.

Introducing 13Chats

13Chats is an all-in-one platform that provides live chat, bots and behavioural pop-ups that you need to connect with your customers, right on time.

PRODUCT HIGHLIGHTS

Smart pop-ups & Chatbots to keep your customers engaged
Alternative to: Crisp, Jivochat
Native iOS & Android Mobile Apps to stay in touch with your customers on the go
Suited for: Marketers, Sales People, Support Teams

13Chats offers three products viz. Online Chat, Facebook Chatbots, Behavioural Pop-ups a.k.a Smart Widgets

Create a live chat widget for your website in a few clicks, once you sign up

Choose a colour, format and tailor the text to match your brand design, copy the widget code and add it to your website before the closing HTML body tag,

Now your website visitors can chat with you easily, and you can reply to them from your desktop or mobile.

13Chats provides you with you detailed customer information every time you chat with them, so you will have all the data to serve them better.

It's time to engage your customers when you are out shopping, or spending time with your family. Create a chatbot by connecting your company’s Facebook page with 13Chats, and build the automation flow.

So in your absence, your bots will collect the necessary data from your customers, and you can continue the chat with them when you are back online.

There are more than 20 pre-made scenario scripts available in your account, with your disposal to engage customers on your website right away.

13Chats helps you keep track of your visitors’ activity across your website.

With the Smart pop-ups, you can create offers & push them live based on their activity to grab your prospects’ attention and convert them into sales.

If someone spends a minute on your pricing page, show them a pop-up with a customer testimonial + special discount for them.

You can also trigger these pop-ups during a specific time, say your working hours i.e., from 9 am to 5 pm and other dozens of options to set up the display conditions of your pop-ups or live chat.

Currently, 13Chats’ customers pay around $150 every year for its Standard Plan with 50,000 website visitors and 10 website messages

Now, you can avail 100,000 website visitors, 25 website messages and unlimited no. of live users for just $39 one-time payment

Give your customers the attention they deserve!

According to the stats and reports from our team, we can conclude Weje got 40% more leads with pop-ups powered by 13Chats. Our sales increased as well with the help of pop-ups. Weje was able to reach clients outside business hours over our website chat helping us gain even more clients

- Yegor Okrepilov Weje CTO

Deal Highlights

Unlimited Chatbot Messages
Unlimited Live Chats
Unlimited Live Users
Unlimited Messenger Chats
Smart Pop-ups & Widgets
Mobile Apps (iOS & Android)
Knowledge Base (coming soon)
Export Contacts as CSV
All Integrations are included
Live Bot on your website (coming soon)
Future updates & integrations of the PREMIUM plan are included
60 days refund policy

1 second ago Founder Verified Buyer verifed user Verified Buyer

Clap reply Reply

Robbie

3 years ago | verifed user Verified Buyer

So far so good!

Activated it on www.youthfootballscotland.co.uk and so far it's working well. Mobile app is very handy indeed. Would be great if they could incorporate a chatbot for the normal live chat, rather than just Facebook.

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1 Reply

Alina

3 years ago Founder

@Robbie: Thank you so much for your feedback! yes, we will launch a chatbot for the website and live chat in early 2022.

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Самир

Very nice chat!

I like it! I used replain before, now will use this nice chat

3 Replies

@Самир: Thank you so much for your feedback, I will share it with the team!

Liza

3 years ago Verified User verifed user

@Alina: please add such feature https://s.mail.ru/i3aK/WjBoCoEfr

@Alina: Please add these features:

1. https://s.mail.ru/i3aK/WjBoCoEfr hover hints

2. Smile panel for users https://s.mail.ru/8vEM/SoxxKdbUv

3. Widget size customization, i like Crisp widget size

4. Such https://s.mail.ru/a3Sn/AoGwbj1EQ agen photo in bubble (after agent answers)

5. Callback button (Вам перезвонить)

Great product!

Chaitanya Badave

One of the Most Simple, Plug & Play Live Chat & Pop-up Solution I Have Ever Come Across !

I have tried several Live Chat & Customer Support tools from Free to Paid. But most of them were lacking in Android App or more flexibility in terms of using for me and my teammates. Some of the solutions were costlier while some were too complex to be true. After discovering 13chats on SaasMantra & hearing positives from the community members I decided to give it a try.

Overall Experience :

UI/UX was up to the mark. No complexities & experience was beginner friendly. Account setup was simple. Limits of the deal are decent considering how mature the tool is & it just works !

Live Chat :

Live Chat widget offers floating buttons option which displays all the available modes of communication channels like Facebook, Telegram, Whatsapp etc. We can connect 13chats with Facebook Messenger Bot but it lacks in building standalone chatbots which can be a downside.

Live Chat widget has most of the essential customization options available however I wasn't able to collect visitors name at the start of conversation & add it to the Leads (Contacts) automatically like that for Email & Mobile No. Installation of widget code snippets was easy as usually found in other solutions. Android app makes it easy to provide good customer service through live chat . We can also see visitors previous conversations history as well as track journey on our website. Theres also an option to add team members & assigning of chats to agents.

Pop-up :

This is an interesting part as it replaces the need of another tool and scripts for adding website popups. I really liked the collection of templates for Modal & Overlay Popups, Message Popups, Video Popups, CTA & Lead Generation Popups. Popups have scenarios & visitors activity based triggers which is indeed awesome. They don't have fully customizable pop-up builder but as of now it simply gets the job done. Would love to see if they add more flexibility & customization in future.

Feature Requests/ Suggestions :

1. I would like to see more enhanced live chat management like Automatic Assigning Of Agents based on departments like Technical, Billing etc. , Built-in Chat bot and flow builder, etc.

2. Integration with Integrately & Pabbly along with some major service providers for better management of Newsletter Subscribers as well as leads & form data collected through popups.

3. KnowledgeBase (Without this it feels like tool is somehow incomplete)

4. As it records visitors journey so would love to see personalized popups when a visitor has been identified like 'Hey Aman (Personalized Variable) here's 20% off Coupon just for you ! '

5. Sending Email Chat Transcripts via our own Custom Email Address via SMTP instead of 13chats to have complete whitelabel experience.

Final Thoughts :

If you are in search of Pocket Friendly, Simple & Mature Live Chat & Popups solution just give 13chats a try. It Simple Gets The Job Done !

All The Best 13Chats Team For The Launch & Future Journey.

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@Chaitanya Badave: Thank you for such a detailed product review! I will share it with the team.

1. In the near future, you can create scripts for specific agents in the project. For example, for clients who wrote a request in chat on the Pricing plans website page, you can connect a specific agent from the sales department, etc.

2. There is also a lot of work on integrations in our plans.

3. I agree with you, we will do the Knowledge Base in 2023.

4. Now you can try this functionality for customer identification, but we have plans to add more features in this part of project. Read more about How to Pass Additional Variables from Your Website to Identify Visitors in our article: https://13chats.com/knowledge-base/additional-variables

5. Thanks, that makes sense.

3 years ago Verified Buyer verifed user

@Alina: Just To Reconfirm Knowledge Base is in 2022 or 2023? Looks like 2023 is too late.

@Chaitanya Badave: the Knowledge Base will be implemented after core features in our road map:

https://app.weje.io/b/-Momswe76bWGLFs_HlSa/q9ylFxbtlgWkwnJGAc9YSvJOwdb2

If we have time, we will start in 2022.

Henry Hoe

Best LTD on Saas Mantra this BFCM

Other than the initial hiccup with redeeming the code, otherwise this tool is simply amazing!

13chats come with a live chat website widget and you can add contact details, notes and custom fields to it with mobile app already ready to be use.

It also comes with a Facebook Messenger chatbot, kind of like a simplified version of ManyChat.

Next are popups for buttons and forms and you can add notification bars and multiple chat buttons to WhatsApp, Telegram, Instagram and more.

This is insane value at this price.

I've made a review on Youtube here. Feel free to check it out!

https://go.decisivemarketer.com/tN6b6FOw

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Dharmendra

@Henry Hoe: i seem to have the same problem of redeeming the code - how did you do it?

@Dharmendra: the most common issue isn't using a special registration link: https://my.13chats.com/registration-saas-mantra

You need to create an account at 13Chats exactly on it. If something wrong, write to the mail: [email protected] - we will help.

@Henry Hoe: Thank you so much for your feedback and a review on Youtube, I love it! And of course, shared with the team!

LTDTribe.com

LTD of the year!

Chat is your gateway to communicate with your website visitors. The more user friendly the chat widget, the higher your chances of interaction. I’ve used all sorts of chat widgets; Zoho IQChat, Intercom, Drift, LiveAgent, Uchat, and many many more. My 2 favorite are HelpCrunch and JivoChat. I think my new favorite is now also 13Chats. It’s intuitive, friendly, and smart. The best part is that the company is established with current MMR. I am thankful to SM for bridging this deal to us. This is possibly the best deal of the year. Do not miss 13Chats.

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@LTDTribe.com: thanks for your feedback, very inspiring!

Curtis

3 years ago | verifed user Verified User

Does this software work with Shopify?

@Curtis: not yet. but we will add this integration one of the first

Walter

hello, i saw that there is the whatsapp icon, but how does it work exactly? Can I, on 13chats, read the qrcode and reply to messages received by whatsapp directly on 13chat? Currently I use zaapy.com.br in Brazil, but for now it's just whatsapp, prices are excellent, but I pay 35 dollars monthly. With 13chats I like to be for life, but confirm me if I can have this use. Thanks.

@Walter: Hello! in 2022 we will add the WhatsApp Business API to 13Chats, and you will be able to use this channel too. Now we only have widgets for WhatsApp.

Mango

has this deal been updated for multi-brands?

Like I want to install this on my client's websites, one agent on each website? So for 1 code how many workspaces (brands, each have their own login) can I get?

2 Replies

@Manish: you can use the deal for 15 projects (5 Codes) of your clients and simply give each client access to a specific project under his username and account.

3 years ago

@Alina: wow i asked for 1 code and you are responding for 5. Anyways thanks

Saif

can we sell digital and non-digital products?

@Saif: Why not? You can use 13Chats if you have websites, doesn't matter it is a digital or non-digital product

@Alina: I don't have a website . Do you have built-in ecommers feature?

@Saif: you can use Facebook chat bot if you don't have a website.

What does it mean "built-in e commerce feature"?

Give me an example, please.

SupremeMkt

I've purchased 3 codes on Nov 30th, 2021, but just got the time to redeem the codes today (Jan 4th, 2022).

I was not able to stack codes, and the only way to do it is to Create Project and then go through the 3 steps to finally enter the individual codes, of which I'm then shown the Saas Mantra Plan.

Need to do it 3 times before it shows what I'm supposed to get for the 3 codes.

But, when I tried to switch project at the top, nothing is shown.

I've logged out and in, and even gone Incognito and still no project is shown.

But the 3 projects can be seen in my Accounts Settings.

However, it is based on the old plan you have and NOT the current plans here.

Did a chat, someone told me will look into it, and then that whole chat log is gone.

Now I'm stuck. Please help.

@SupremeMkt: Hello!

Most likely you either cleared the cache of your browser or logged in from another browser if you do not see the correspondence.

The most common mistake is when mantra users register an account not using a special mantra link and then the code cannot be applied. we help with this.

Write to us by mail: [email protected] your login (email) in 13Chats and all mantra codes, we will help to redeem them.

@Alina: I've send you an email, but most probably it'll go to your Spam folder. Please check. Thanks.

@SupremeMkt: I saw it in spam. We will answer you by email now

Prasan

The deal say on top:

Unlimited Chatbot Messages

Unlimited Live Chats

Unlimited Live Users

Unlimited Messenger Chats

the plans are limited to a number of operators, website visitors, popups, and chat history? so kindly clarify what is unlimited when there are limits?

@prasan: We don’t limit the number of messages/correspondence in the chatbot on Facebook or in the online chat. we also give to see everyone who is now online on the site, clicks on the widget but has not yet written anything to it so that you can write first.

Different mantra codes have different limits for projects, operators, the number of pop-ups and widgets launched at the same time, chat history, no branding option, that's right.

You can read more about what each point means in our knowledge base: https://13chats.com/knowledge-base/about-pricing-plans-and-payment#what-should-i-do-if-i-have -several-websites

Saaster

Merry Holidays Alina -

I believe you will make this app incredible and support you. Please make it so that each bot/chat can be unique per domain within a project for better personalization across the channel.

I have purchased 5 codes plan to support you and looking forward to see great stuff of what you do for your customers like myself that purchased and encourage you in growing this further.

Happy Holidays!

@Saaster: Thanks for the advice!

With 5 codes, you can create 15 separate projects with different chatbots. I hope you will try chatbots in different projects and leave your feedback, especially since at the beginning of the year we have a plan to release chatbots for websites. Looking forward to a big release.

Merry Holidays!

Ryan Chuah

Hi, I read most of the question.

Notice there's something about deal update on 9-10 Dec, is the deal updated?

So if I get code 3 codes.

I can create up to 4 projects, each project is different domain/website.

Project A -> 10 website, for example.

1. Project is like a dashboard / workspaces, with 20 agent max can handle all chats and popup from all this 10 website right?

2. Any control over which agent can only see or handle which website? Or is always all under a project?

3. FB Bot is 1 per project or per website?

@Ryan Chuah: Hello!

Yes, the deal has been updated, but we have been given the opportunity to get the most out of everyone who bought earlier.

1. Yes.

2. You give the role of a Manager (can affect pop-up settings, see more analytics, etc.) or Operator (respond to dialogues) within this project. You can add team members at the project level (in the project).

3. Yes, one bot in 1 project.

Hello Alina -

If a project has 2 websites. Is there a way to see all chats as a group (across all websites within the project) and if so is there a way to know which website the chat is from such as a tag (website a, website b)?

Thank You.

5 Replies

In addition. Can the chat be specific to a website within a project? For example, project 1 (website A has bot A, website B has bot B). This would allow for each bot to be branded per website and also specific to channel within a project.

Thanks.

Hello!

Within one project, you will see all chats in one list. If you go to each individual chat, you can see which page of the site the visitor came from, and of course, the operators can put the desired tag for each visitor.

Now you will see the list of chats within the same project as a single list.

Or you can create 2 projects and switch between them in one account. Thus, requests from each site will be on different lists.

Thanks for the great question! I will discuss with the Product manager the implementation of such an automatic tag in the same project.

@Alina: That was a very prompt response! If you could look at the second part of my questions on branding would be great. Basically, it would be amazing to have this structure as a project may have more than 1 channel and each would be great to personalize for the visitor so it's not showing Brand A on website A and also showing Brand A on website B (this would cause customer to be not so happy).

Thank You again.

@Saaster: Thank you for details!

In the second case, it is more convenient to use separate projects in 1 account and adapt all settings and bots to the desired website/brand.

@Alina: Thank you. I would suggest a structure as I described to really make the product very compelling and competitive. It's great product already but this would make it much more powerful for the customers who want to offer more brands with personalization in a single project. Even for purpose of less maintenance across all channels.

Thank you again.

David

How quick is the chat interface?

One thing we enjoy with Jivochat is the ability to view the chat as the customer is writing. Does 13 chat show the typing of the person chatting in real time with their corrections and chain of thought?

When we see the customer composing their question in real time our operators are able to already be writing a response because they are seeing what the customer is thinking. We are seeing what they are changing and editing BEFORE they press send.

Can we see the customer typing in real time?

Thank you.

@David: Hello!

The product team and I were thinking about introducing this feature. I see that it is needed. We will revise the priorities and move this task. Thanks for the feedback!

PLUrkSt@r

What does it mean by sub domains? Can i add 10 different .com domains under each projects? So if i have 4 projects, i can manage 40 sites and 15 projects for 150 sites?

@pLUrkSt@r: Hello!

It means 10 x Sub-Domains or Root Domains per project in Code 3, 4, 5.

Yes, if you have 4 projects in general you can have 40 websites in 13Chats account.

And if you have 15 projects in general you can have 150 websites (15 projects x 10 websites).

Please add these features:

@Liza: Thanks for the detailed feedback!

All this is in the plans. We will add these features.

Ong jack

1- Can we stack double 5 codes and get it under 1 account? (ex: 2times 5code= 30 projects)

2-Whitelabel with Cname? Any update for agencies?

3-Are there plans to change the frontend interface? Similar Intercom?

7 Replies

@Ong jack: Hello!

1. You can have 15 separate projects in Tier 5 (with 5 Codes). It’s a maximum.

2. You can have 10 separate projects with NO branding in Tier 4 (with Codes 4) or 15 separate projects with NO branding in Tier 5 (with Codes 5). These are the best options for agencies.

3. Certainly. We have plans to make more classic widgets, let you create widgets with your color code, and let you create live chat widgets of different sizes, etc.

@Alina: can you confirm please for my question 2: you will not give any cname, custom brand features to agencies?

Also can you make more clear for question 3: Can you show us chat widget design if you will improve design. What is waiting us for frontend chat widget style. Now chat widget very simple and look like poor.

And new question: can we use live chat as embed not as widget? I mean I wanna create a single page and embed chat to inside. is that possible?

@Ong jack: hello!

2. Tell me, please, Cname for agencies, in this case, do you mean to host scripts by your URL or not?

3. We will give the opportunity to make a widget by color code, we will give more formats, including minimalistic ones. we will give the opportunity to expand the chat to different sizes. Let's add step by step. Thanks for the feedback, we will work on the style settings and there will definitely be changes.

A new question: Thanks! this is an interesting idea, I will discuss it with the team.

@Alina: about cname and branding:

By using our own URL (app.mycompany.com), we offer our clients a trustworthy area.

We show our own logos and hide product links on the product's interface for branding reasons.

Why do we need that?

As you know, it's all about trust, right? Clients trust agencies because they are in contact face to face. We give them more trust when we use our own brand. After all, they know their tool comes from us. The tool becomes more powerful when it comes from us.

Additionally, we have power over sales and marketing because we sell our own tools.

If we don't sell our own branded tools, and tell our clients to use this X brand, then the client can say why you force me to use this tool, I'd rather use z brand. We cannot force the client at this time. If we say our own tool, the client cannot say why you sell your product.

So, branding and Cname is important for us (for agencies)

***

5x code stack is 15 projects, which means 15 clients for us. But as an agency we will need more if we are a good seller. So, we need also to see your offer after 15 projects what you offer to us.

Example: Vbout deal offer was great for agencies, Why?

They were offering 20 clients with a total 100.000 email limit on their highest deal. But if agencies will fill their limits they offer to agencies monthly 25K email with 5 Clients for $50.

So, you should find also your sales deal for after 15 clients. if you will offer for 5 clients $83.7 (as premium) after 15 clients I will pay this monthly price.

Think of it from another perspective;

from your perspective, these agencies could be used as sales teams.

There are likely to be a lot of agencies interested in selling this tool.

You will have a passive sales force. You will not need to spend any money on ads, you will have a lot of sellers, and you will not have to pay a salary, and if you add more languages to the interface, you can reach many agencies from around the world.

Global sales network.

Best Regards, from Antalya/Turkey.

Ongun.

Best Regards, from Antalya/Turkey

@Ong jack: Ongun, hello!

Thank you so much for the detailed answer!

We haven’t looked this way yet.

I will study and analyze this opportunity.

@Alina: Can you let me know

1- Is there any update on Cname/Whitelabel?

2- If I fill my limit of 15 projects, what will happen if I want more?

Kory

what is needed for unlimited agents?

@Kory: Hello!

If you are missing 20 agents within one project, you can write a request by mail: [email protected] and how many agents you need to add, we will form a custom pricing plan for additional agents.

Kay

Will we be able to remove the domain and replace it with another nee domain within our project limit?

For example, I have 3 codes, with 4 projects. Say I already set up 4 different projects a.k.a. 4 different brands and domains. Then, one of my brands and domains no longer valid, and I have another new brand want to install 13chats. Can I delete the old project and create a new one?

@Kay: Yes, we have made a unique logic with Mantra Codes pricing plans.

First of all, it would be better to rename the project (if necessary) and remove the 13Chats setup code on the old website and use it on another website.

If suddenly something doesn't work out, in any case, we will help you by e-mail [email protected].

@Alina: Thanks! Another questions:

1. in the redemption instructions, I noticed that there is a note: "Make sure to create a NEW account using your email ID registered with SaaS Mantra ". I remember reading somewhere (either here or in the Saasmantra Facebook group) that this restriction has been lifted and we can create a new account in 13chats even if we use an email address different from Saasmantra. Can you please confirm this again?

2. I now have 3 codes coming with 4 Projects/Brands. As I understand, I first use my 1st code to create my 1st Project, and then I upgrade it to the highest limit with 2 more codes. I do the same for the 2nd and 3rd Project, with all 3 projects using the same set of 3 codes. Now how do I create and upgrade my 4th Project? Which code should I use to create a new project and then upgrade it?

@Kay: Hello!

1. Yes, you can use another email (no login in the SaaS Mantra system), but it's important that you can use your Mantra Codes in one account 13Chats and of course, register in 13Chats with this special link: https://my.13chats.com/registration-saas-mantra

2. If you have 3 Codes.

For example, you have 3 Сodes: 1A, 2B, 3C.

How it works:

1. You create project 1 and enter code 1A.

2. Then you create project 2 and enter code 2B.

3. Then you create project 3 and enter the 3C code.

4. Then you can upgrade project 1 and project 2 with 3C code

5. Then you create project 4 and enter the 3C code.

Now we are discussing how we can simplify this process, but for now it will work in this way.

Convert Your Website Visits into Sales

PRODUCT HIGHLIGHTS

- Yegor Okrepilov Weje CTO

Deal Highlights

Reviews and Questions

Robbie

So far so good!

Alina

Самир

Very nice chat!

Alina

Liza

Liza

Chaitanya Badave

One of the Most Simple, Plug & Play Live Chat & Pop-up Solution I Have Ever Come Across !

Alina

Chaitanya Badave

Alina

Henry Hoe

Best LTD on Saas Mantra this BFCM

Dharmendra

Alina

Alina

LTDTribe.com

LTD of the year!

Alina

Curtis

Alina

Walter

Alina

Mango

Alina

Mango

Saif

Alina

Saif

Alina

SupremeMkt

Alina

SupremeMkt

Alina

Prasan

Alina

Saaster

Alina

Ryan Chuah

Alina

Saaster

Saaster

Alina

Saaster

Alina

Saaster

David

Alina

PLUrkSt@r

Alina

Liza

Alina

Ong jack

Alina

Ong jack

Alina

Ong jack

Ong jack

Alina

Ong jack

Kory

Alina

Kay

Alina

Kay

Alina

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